What is the Salary of Customer Success Managers (CSM)
Updated: Jul 26, 2018
Customer success is one of the fastest growing job families in the technology industry. Data from LinkedIn's January 2018 blog post suggests that there is a 91% increase in customer success manager jobs. Demand for customer success managers (CSM) is ahead of data scientists, product managers and account managers.
Given the high demand and relatively low supply of customer success managers (CSM) in the industry, the most obvious question is how are the salaries trending. To answer this question, I researched several salary survey websites and studies to compile the data
Summary - Based on various public data sources, the average salary for CSM - Customer Success Manager is ~ $77,705, In addition most companies have bonus and incentives to that are in the range of $13,517 and 30,245 respectively
Total Comp is in the range of $92,528 to $128,500. With the median being at $106,345
Glassdoor - As of June, 2018, Average Base Compensation for Customer Success Manager is $ 78,818
Source - https://www.glassdoor.com/Salaries/customer-success-manager-salary-SRCH_KO0,24.htm
Payscale - Payscale base salaries are 18% lower than Glassdoor for a CSM role. However, they have details on the bonus, incentives and revenue share.
More Detailed Screenshot below
Source - https://www.payscale.com/research/US/Job=Customer_Success_Manager/Salary
LinkedIn - LinkedIn has the highest Base Comp among all the surveys. Base Salaries on LinkedIn for San Francisco (Had to choose a city to get the benchmark) is $87,500. LinkedIn estimates total compensation at $100,000.
Totango - Totango a technology provider for Customer Success Industry and they released a report on the customer success salaries in a detailed report.
Totango's survey results show that the Average Salary is $78,000 (I assume this is base salary)
I can do similar analysis for other titles and roles within the Customer Success Function, Please let me know the role you would like to be compared.